Summary of Terms & Conditions
Terms: This program is applicable in Malaysia, Sabah & Sarawak only. A payment guarantee must be completed to Haydena before we will drop ship on your behalf. A non-refundable RM50 is required to open your account. No hidden charge and it is a ONE-TIME fee for administrative account set-up, maintenance, registration and handling fee.
Minimum Order: There is no minimum order requirement for individual dropship order.
Inactivity: Accounts from which Haydena has received no orders for a consecutive period of TWO MONTHS will be terminated. A new application and deposit will be required to re-open an inactive account.
Shipping: Haydena will ship via PosLaju National Courier (or other service providers available). Haydena accepts no responsibility for lost packages shipped to all past, present and future shipments. Kindly be reminded that no last minute changes is accepted or entertained after the order has been confirmed to us including the payment.
Inventory: Haydena does not guarantee inventory in terms of in-stock status or restock dates. Inventory status information is estimated and may change without prior notice. Likewise product prices, descriptions and designs may also change without notice.
Errors: Haydena shall not be held liable or responsible in the event that we are unable to provide such setbacks or facilitate availability of the delivery at the designated address. Any mistakes in making the order or related are fully under your responsibility and shall not be refundable. Unless Haydena is the cause of the error, Haydena will be responsible for all label corrections. Shipping errors include shipment refusal by you or your customer, incorrect address, address change and failed delivery.
Shipping Damage: Haydena will not cover items damaged by the shipping carrier.
These policies, terms and conditions are subject to change without prior notice. The responsibility to remain familiar with Haydena’s policies, terms and conditions is yours. Please check periodically for updates, changes and revisions to our policies, terms and conditions.
The detailed TERMS AND CONDITIONS prescribed herein shall take effect from 1st April 2020.
Upon payment of RM50 (being the Dropshipper registration fees) and by registering as one of our PS, you are hereby declare that you have read, understood and accepted the Terms and Conditions in its entirely without any reservation or amendment.
Please be informed that Dropshipper will only applicable to ONLINE transaction only and not for walk-in transaction in our physical store.
Please take notice that any further changes to this Terms and Conditions shall not be amended and replaced without any prior notice to the PS. We appreciate your cooperation to periodically visit our website and our social media site (Instagram and others) for any updates, changes or further development of the Terms and Conditions.
If you have any inquiries on the Terms and Conditions, please do not hesitate to contact us at +60 192229439 (Office hour)
General Conditions on Product
- HAYDENA undertakes to Dropshipper that all effort and scrutiny has been conducted to ensure the accuracy of the design, specification and pricing of all kinds of Products shown on our social media websites or any other advertising platform.
- HAYDENA undertakes that all the products described and offered at our website and any other HAYDENA’s official social media are correct at the time of published and/or advertisement. HAYDENA shall not accept any responsibility on any discoloration due to the difference as appear in your computer, tablet or telephone. HAYDENA also undertake to promptly correct any errors and/ or misinformation (if any) and update Dropshipper accordingly.
- HAYDENA reserves all rights to amend, alter, add or discontinue any designs, measurements, prices and products without any further reference to PS.
General Terms on Ordering Products
- Dropshipper will be given special Identification Code (ID Code), to be used in placing order online. The product availability is on ‘first come first serve’ basis. By placing the order online, Dropshipper is deemed to have confirmed on the price, measurements and description of the said products. HAYDENA shall not be held responsible for any errors and/or mistake by the Dropshipper in placing any order.
- Products issued and produced by HAYDENA are limited while it is still in production. Change in price and total quantity that may be ordered by Dropshipper is subject to the sole discretion of HAYDENA.
- HAYDENA has the absolute right to accept or cancel your order without further reference to PS.
- Dropshipper shall notify HAYDENA which type of delivery (either by postage to customer, postage to Dropshipper or to self-collect at HAYDENA’s physical store) at the time of placing the product order online.
- Shall Dropshipper opted for delivery by postage, HAYDENA shall notify Dropshipper the estimated time frame on delivery of the Products (depending of the postal service).
- Shall Dropshipper opted for self-collection, HAYDENA will notify Dropshipper on the time and place of the self- collection.
- HAYDENA shall not be responsible for miss-delivery due to wrong address or incomplete delivery details. Please ensure that the information provided to HAYDENA is complete, true and up-to-date.
- HAYDENA will use credible postal service in which the quality of delivery is recommended and shall not be held liable if the Products ordered are lost during delivery.
- To ensure the safe delivery of our Products, please ensure that there are people who will receive the Products sent in order to avoid any unexpected problems.
- For international shipping, postal surcharges or import duties may be subjected upon receipt of the Products.
- If there are any errors in quantities or damage to the Products, Dropshipper should immediately contact HAYDENA to either return the Products within seven (7) days or inform HAYDENA of the shortage in delivery.
- HAYDENA assure the quality of Products received by Dropshipper and therefore only Product that is certified damaged, faulty or defective in terms of specification, colour and design will be replaced.
- Products that are certified in good condition and meet the standards of HAYDENA will not be changed.
- Please provide HAYDENA with proof of postage and/or invoice and or proof of payment to enable HAYDENA to process for any product replacements.
- HAYDENA will not entertain any request for replacement after 7 (seven) days from receipt of the said product.
- HAYDENA will only replace to PS, faulty or defective Products with similar type and design and choice of colours is on best-case basis.
- HAYDENA will bear all the costs involved in the replacement of defective Products that shall include all the costs of delivery or reimbursement of postage charges.
- HAYDENA will not pay, refund or reimburse any damaged, faulty and defective Products.
- For the avoidance of doubt, HAYDENA will only replace or exchange the Product with another similar-price Product only. No payment will be made unless deemed appropriate by the HAYDENA.
- Dropshipper abide and follow the Terms and Conditions and any losses occurred due to negligence of Dropshipper are solely Dropshipper own risk and responsibility.
Other Conditions relating to the Agent
- Dropshipper are not allowed to bad-mouth or defame the name of HAYDENA or any of its Products.
- Dropshipper are not allowed to influence other Dropshipper to do anything in relation to HAYDENA and Products. Each Dropshipper is expected to be independent and exercise good judgment on his/her own accord.
- Dropshipper are not allowed to reproduce the Products or use the exclusive label of HAYDENA on other unauthorised products without the prior written permission from HAYDENA.
- Dropshipper are not allowed to sell any counterfeit products that are similar and resemble the Products from HAYDENA.
- Dropshipper are not allowed to sell the Products more expensive than the recommended retail price.
- Dropshipper must be responsible for the PS’s own customers. HAYDENA shall not be accountable and shall not be held liable on any matter involving the customers of the PS.
Suspension and Revocation
- HAYDENA reserves the right to take any action or any remedy available under the law as it deems fit and proper without notice to the Dropshipper in the event the Dropshipper failed, refused or neglected to abide by the Terms and Conditions.
- Without prejudice to the rights provided by law, HAYDENA shall have the liberty to take other actions as follows:
(a) suspension of the Dropshipper with HAYDENA;
(b) immediate cessation to deliver any Products; or
(c) blacklisting of the HAYDENA, for any errors, negligence or violation committed by Dropshipper on the Terms and Conditions.
- If there is any reason or suspicion where the Dropshipper is involved or is suspected of involvement in any illegal activity, fraud or malicious falsehood that will affect the business or goodwill of:
(a) Haydena or the label(s) under Haydena
- HAYDENA will not hesitate and immediately report to the relevant authorities and terminate the Dropshipper accordingly.
- Dropshipper has agreed and consented to the disclosure of personal data and information provided for the purposes of the Terms and Conditions.
- HAYDENA undertakes that all personal data and any information obtained from the Dropshipper will be used only for the purposes of registration and records.
- HAYDENA will not collect any personal data than what is needed for registration and records.
- HAYDENA will not share information with other persons without the approval by the PS.
- Any personal information of the Dropshipper collected is pursuant to the Personal Data Protection Act 2010.
- The relationship between the parties is that of buyer and seller. Dropshipper are not an employee or considered a member of HAYDENA under the law.
- Nothing in the Terms and Conditions shall operate to determine or transfer any name, title or any intellectual property rights of HAYDENA to the PS.
- Dropshipper shall fully indemnify and keep HAYDENA indemnified against any liability, claims, actions and demands arising from alleged or apparent misconduct, omissions, negligence and dealings with customers, suppliers or any other third party.
- HAYDENA has used reasonable efforts to ensure all information about the Products is accurate and updated, it does not give any warranty as to the accuracy or completeness of the Products and HAYDENA will not be responsible for any errors or omissions or to any decision resulting from the use of such information.
- Any applicable tax is paid by each Party in accordance with the provisions of tax laws in Malaysia.
- Nothing herein is intended or construed to create any exclusive rights or understanding with the Dropshipper unless otherwise agreed in writing. HAYDENA may in its sole discretion enter and/or collaborate with other PS, other people, other entities or different sources.
- HAYDENA shall not be liable to the Dropshipper or be held responsible for delays in the delivery or failure to perform any of its duties relating to the Products if the delay or failure is caused by any reason beyond the control of HAYDENA.
- All rights, including copyrights shall include the content on social media sites or other platforms are the exclusive and proprietary rights of HAYDENA and cannot be used for other unauthorised commercial purposes.
- Dropshipper are not allowed to copy, broadcast, download, display to the public or modify in any way the advertisement, promotions of Products and any communication between HAYDENA and the Dropshipper without the written consent of the HAYDENA.
- All rights of HAYDENA and/or its representative, affiliate and agents are reserved.
- The Terms and Conditions and any dispute or claim arising out of or in connection herewith shall be governed by and construed in accordance with, the laws of Malaysia.
- HAYDENA welcomes any feedback and is considering the demand for its Products outside of Malaysia but we do not give any warranty that the use of the Terms and Conditions shall comply with the relevant jurisdiction outside of Malaysia. Any matter regarding delivery of Products and involvement from outside Malaysia is at the Customer own risk.
- The Terms and Conditions is final and subject to change from time to time. If you agree with the above terms & conditions, Kindly accept below and make payment for registration fee.